How Data Analytics Can Help Transform Government Agencies

It’s a very fact of life which for numerous years the public market has been directed to do much more with less, deliver much better and much more regular services, offer transparency, give people better access to federal government and better customer service. At exactly the same time commissioners, supervisors and business owners inside public industry agencies are already depending on the same accounts they have been looking at for many years, working with an IT queue that prioritizes job requests, as well as attempting to fit and make sense of several spreadsheets some of which are actually laid out differently. Business computer users understand that in case they’d better access to the little hills of information available to them they might create better and informed more business choices and they might be looking forward not backwards. We ultimately have modern user friendly data analytics tools readily available to complete just that Let us teach you exactly how.

Modern Data Analytics

Data Analytics tools have at last caught up with workplace requires as well as the public market has figured out which data analytics are able to help. Agency leaders no longer have to go over reports and simply notice trends; they today have real time insight into the business of theirs and can predict what’s more likely to happen and make choices based on forward looking info, not on what probably happened. Measurements could be set in place to know system usefulness – not after the reality – but as a system or maybe a fiscal year advances. We are able to now actually assess the usefulness of the programs of ours, by getting responses to questions such as:

  • Are expenditures in line with the budget or projected to exceed the budget?  If there are project over-runs what are they, what are they projected to be and where can those costs be recouped?
  • Are we serving as many citizens as promised?  Are wait times decreasing?
  • Do citizens have access to the information they need?  Are those most ‘at risk’ receiving the services they are entitled to?
  • And the list goes on and on…

Modern data analytics tools are designed with the business owners in mind. Although IT also has a job to set up the information connections, and information scientists help develop the predictive versions, business users could now ask the own questions of theirs and build their own ad hoc queries. Users can today examine the information without having a predetermined list of questions. As a good example, a query regarding the price of a specific government program per specific served can result in the discovery of one or maybe more customers abusing the ca by receiving several prescriptions for medications and then simply drinking them loaded by’ preferred pharmacies’ and even promoting them on the block for profit. In this particular instance the query was expense per individual serviced – but when that issue was clarified and it had been apparent that one system was way out of series with the others – more discovery led to the reason it was very skewed. But that wasn’t the place that the questioning had started This an example illustrates just how access to information and the capability to interrogate that information is really powerful. This basic line of questioning highlights ultimately, fraud, and abuse program savings.

Data Analytics in Action

Examples of how data analytics can impact positively your mission:

Public Sector Segment Use Case Benefits
Government Administration Back Office ( Finance, Human Resources, Procurement) Data analytics helps agencies identify: least cost vendor with the highest rating, sick leave taken by an individual, departments that are not in normal range, areas where retirement will impact operation, types of skills that will be needed, query the data to find encumbrances, where spending at current rates will exceed budget and why.
Health & Human Services Child Welfare Predictive data analytics uses all data available to identify most at-risk children, those least likely to be reunified and the best services for each child.
Health and Human Services / Departments of Revenue Fraud Detection/Prevention Fraud, waste, and abuse is something all government agencies keep a watchful eye on. But the use of predictive data analytics can help agencies stay ahead of fraudsters and allow machine learning to identify schemes and the big business behind the fraud.
Public Works Fleet Management Data analytics can take all of the information about a vehicle, maintenance requirements, warranty dates, known issues from that or similar vehicles and times of least use so vehicle downtime has minimal impact.
Transportation Airports – enhance customer experience and reduce costs Predictive data analytics helps identify terminals not in use to save on maintenance and heating/AC costs, best locations for retail, where long lines are anticipated to assign TSA staff, route expansions to maximize  airport revenue

This’s only a sample of exactly how data analytics are able to assist government agencies measure and improve usefulness by having access to awareness to create much better choices. We encourage one to take a look at the How You is able to Use Data Analytics to change Government guide which GovLoop has posted earlier this year. It provides an in depth view of what’s data analytics and exactly how it will help the government.

Conclusion

Traditionally, the’ techies’ have browsed for the following silver bullet, concentrating on the device however, not on the business issue. It’s no longer about the resources but all about the company decision which must be produced and the information which drives that decision. Business customers don’t wish only a report, access is wanted by them to all of the data of theirs, they wish to explore the business of theirs from every angle as well as gain insights. They do not care what device they use, they simply want to have the ability to get it done themselves without depending on IT for each question they would like to be answered. Today the cliche of a photo is actually worth a 1000 words couldn’t be much more relevant. Data analytics helps individuals understand the information by looking at it inside charts, graphs, and also a nearly endless set of visualizations. The emphasis is now on creating data analytics user friendly.

Source: Sandra Fitzpatrick, DIRECTOR OF ANALYTICS STRATEGIC PROGRAMS (oracle.com)

Amit currently works as Associate Editor for Analytics Jobs.

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